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205 Hilton Jobs

F&B Associate - HGI Surat

1-2 years

Surat

1 vacancy

F&B Associate - HGI Surat

Hilton

posted 25d ago

Job Role Insights

Flexible timing

Job Description

The Outlet Attendant is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton.
What will I be doing
As the Outlet Attendant, you will be responsible for performing the following tasks to the highest standards:
Maintain high customer service focus by approaching your job with the customers always in mind.
Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
Confidently know the food and beverage menu contents and explain them in detail to guests.
Understand dietary requirements and offer appropriate suggestions.
Complete checklists on product knowledge.
Make suggestions on the menu that might suit guests of different nationalities.
Familiarize with menu items of all other outlets to recommend guests to other outlets.
Confidently know opening hours of all restaurants and hotel outlets.
Able to recommend other restaurants and city attractions to hotel guests.
Complete the checklist on preparing the restaurant for service.
Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table.
Follow-up on any guest questions or queries immediately and if you don t have the answers, check with your Manager.
Ensure that all service procedures are carried out to the standards required.
Make sure all areas are cleaned and maintained in accordance with operating procedures.
Take personal responsibility for the service experience of all guests in your designated area.
Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
Give guest service the highest priority.
Display professional behaviour at all times.
Avoid offensive or impolite language.
Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.
Carry out any other reasonable duties and responsibilities as assigned.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
An Outlet Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, beha

Employment Type: Full Time, Permanent

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Prepare for F&B Associate roles with real interview advice

Top Hilton F&B Associate Interview Questions

Q1. Which hands are very love food preference?
Q2. Which countries' foods are very healthy?
Q3. Do you prefer to eat healthy food?
View all 11 questions

What people at Hilton are saying

5.0
 Rating based on 2 F&B Associate reviews

Likes

All is excellent

  • Salary - Excellent
  • +6 more
Dislikes

Every thing i like

Read 2 F&B Associate reviews

F&B Associate salary at Hilton

reported by 3 employees with 1 years exp.
₹2 L/yr - ₹3.8 L/yr
26% more than the average F&B Associate Salary in India
View more details

What Hilton employees are saying about work life

based on 500 employees
68%
50%
44%
90%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Hilton Benefits

Cafeteria
Free Food
Job Training
Soft Skill Training
Health Insurance
Free Transport +6 more
View more benefits

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