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208 Hilton Jobs
Concierge Team Leader-Conrad
Hilton
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Concierge Team Leader monitors all services provided by the Concierge associates and ensure the smooth operation of the Concierge.
What will I be doing
As the Concierge Team Leader, you will be responsible for performing the following tasks to the highest standards:
Follow the procedures on luggage related matters and deputize the Chief Concierge in his / her absence to ensure that operations run smoothly.
Assist the Chief Concierge with manpower planning in accordance to requirements.
Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
Report all irregularities to the Chief Concierge and seek assistance from the Front Office Manager, Assistant Front Office Manager or Guest Service Manager whenever needed.
Ensure proper reception of VIP / Hilton Honors members as well as other customers at the airport for both arrival and departure.
Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
Follow-up on other tasks assigned by your superior.
Understand local tourism culture and city profile to provide considerate service to guests.
What are we looking for?
A Concierge Team Leader serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,
Employment Type: Full Time, Permanent
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Flexible timing
Rotational Shift
No travel
Day Shift
Hilton Benefits
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