Lead - Control Tower

Whats the roleKey Responsibilities goals: Manage KPIs related to transportation and movement of goods/tools - Warehouse to Customers, Reverse logistics of tools and replenishment between Stores Deep dive into data to arrive at actionable insights for improving KPIs and controlling of delivery performance (Carrier Reliability) Identify key initiatives for continuous performance improvement and work with cross-functional stakeholders for execution Continuous review of carrier partner landscape; Identify and onboard new partners when required Drive Monthly/Quarterly business review meetings with carriers; Manage overall relationships with carrier partners Implement solutions for specific customer needs (job-site delivery, same-day, etc.) Effectively utilize internal team members to manage escalations from Sales and customers related to Pick-up/deliveries or other related issues through coordination with carrier partners Be a key participant in network review and capacity assessment exercises Ensure Legal Compliance such as E-way bill part B etc. and other documentation such as Proof of Delivery Manage a team of people (off-roll/on-roll) Who is HiltiHilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. What does the role involveDeep dive into data to arrive at actionable insights for improving KPIs and controlling of delivery performance (Carrier Reliability). Identify key initiatives for continuous performance improvement and work with cross-functional stakeholders for execution. Continuous review of carrier partner landscape; Identify and onboard new partners when required. Drive Monthly/Quarterly business review meetings with carriers; Manage overall relationships with carrier partners. Implement solutions for specific customer needs (job-site delivery, same-day, etc. Effectively utilize internal team members to manage escalations from Sales and customers related to Pick-up/deliveries or other related issues through coordination with carrier partners. - We are a multinational company - We are certified a great place to work - We are ranked number 12th globally as the best employer worldwide What do we offerYour responsibilities will be great and, with them, we ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results. We ll offer you opportunities to move around the business to work abroad, experience different job functions and tackle different markets. It s a great way to find the right match for your ambitions and achieve the exciting career you re after. We have a very thorough people review process which enables your career progression as soon as you re ready for the next challenge. What you need is: 2-3 Experience in Supply Chain- (preferably Transportation Logistics) /Project Management. MBA from Tier 1/2 institutes Knowledge of IT including SAP and Microsoft Office Must be able to work independently and as well as a team player Strong analytical, conceptualization and problem-solving skills Process Excellent communication and interpersonal skills High sense of accountability and ownership; Self-motivated Why should you applyWe have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you ve never worked in construction, that s fine with us. Success at Hilti is down to teamwork, ability and competitive drive, no matter what your background.