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123 Highpoints Technologies India Jobs
Operations/Project Management - Business Analyst I.
3-6 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Operations/Project Management - Business Analyst I.
Highpoints Technologies India
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Responsibilities
Work on assigned Service requests
Act as the first point of contact for operations
Ensure the desired Service level Agreements (production, Quality, TAT etc.) are met
Identify improvement opportunities (proactive and reactive)
Display Customer Centric behaviour
Collaborate closely with training and quality team
Provide necessary guidance and support to testers
This role reports into Assistant Manager/Deputy Manager
Key Skills
Strong written and interpersonal communication skills
Good quantitative and analytical skills
Should have problem solving capabilities
Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
Demonstrate good listening and comprehension skills
Should be a team player with good interpersonal skills
Ability to manage priorities and meet deadline
Key Competency
Communicating for Impact
o Articulates clear and concise messages Listens, understands and responds openly to the ideas of others
o Uses a wide range of interpersonal styles and approaches to influence others
o Builds credibility by contributing expertise and provides accurate and relevant information in a timely manner
o Creates easy to understand and accurate business communications.
Collaboration
o Builds trust, mutual support and understanding with colleagues
o Demonstrates acceptance and respect for others
o Values diverse thinking and seeks to understand different perspectives and cultures
o Demonstrates value as a team player both within and across teams.
Performance drive and Execution
o Perseveres to deliver against objectives and takes personal accountability for own performance
o Knows what level of performance is expected and how to get support as required
o Demonstrates attention to detail in all aspects of work
o Acts with a sense of urgency and confidence to deliver quality work in a timely manner
o Demonstrates resilience in the face of challenging situations
o Delivers results while ensuring compliance with Oracles Code of Ethics and Business Conduct
Mastering Complexity
o Assimilates and evaluates new data and facts in a timely manner to support effective decision-making
o Gathers appropriate data and diagnoses root cause of issues
o Tackles problems enthusiastically; views problems as a challenge
o Recognizes problems; knows when to seek input from others or escalate to a higher level in a timely manner
o Draws accurate conclusions from qualitative and quantitative data.
Change Agility
o Shows willingness to adjust to changing work environments
o Offers ideas on where improvements could be made
o Works efficiently in situations of uncertainty.
Competitive Edge
o Demonstrates understanding of unique internal and/or external customer needs and how to meet them
o Implements improvements in efficiency, effectiveness, and productivity
o Values and explores ideas and suggestions made by others
o Considers alternatives to existing assumptions, practices, and thinking
Inspirational Leadership
o Leads by example and personally models positive values, inclusive behaviours, and work practices
o Projects confidence, expertise, and authority
o Demonstrates integrity, honesty, and fairness in dealing with colleagues and customers
o Exhibits, promotes, and supports ethical behaviour and business practices; complies with Oracles standards of ethics and business conduct
o Proactively seeks feedback and focuses on developing relevant capabilities.
Employment Type: Full Time, Permanent
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