Customer Service Representative

Role & responsibilities

• Customer Assistance: Respond to customer queries and concerns through phone, email, and chat channels in a timely and professional manner.
• Issue Resolution: Provide effective solutions for customer complaints and service issues, ensuring quick resolutions while maintaining a positive brand image.
• Product Knowledge: Maintain up-to-date knowledge of products, services, and company policies to effectively assist customers.
• Order Processing: Assist customers with order placements, returns, exchanges, and order status updates.
• Database Management: Accurately enter and update customer information in CRM systems, ensuring data integrity.
• Team Collaboration: Work closely with other departments (e.g., Sales, Technical Support) to ensure customer needs are met efficiently.
• Customer Feedback: Collect and report customer feedback to help improve products and services.

Preferred candidate profile

Perks and benefits