Air India - Head - PMO (23-30 yrs)

Job Purpose:

- Responsible for developing & directing IT Project management operations and strategic planning to meet organization's goal with both customer & internal focus.

- Provide overall strategic governance for projects by establishing standards, processes and tools used for effective project delivery.

- Set performance benchmarks for various roles in the Air India digital organization and putting place systems and processes to measure performance

- Lead the budgeting process for the organization and track spends to adhere compliance to approved budgets

- Optimise costs incurred in the organization through continuous tracking and control

Key Accountabilities:

Project Management /Strategic Activities:

- Establish Methodologies to set productivity and quality targets and to assess results for all projects.

- Establish rigorous project management discipline and tracking of project execution across all major projects in the organisation

- Establish program plans of all major initiatives in the organisation and tracking of performance relative to plan to identify project health and establish early interventions

- Respond to escalated project issues that may impede project delivery and coordinate solutions.

- Coordinate with various functional heads to identify digital solutions and lead the creation of such programs.

- Coordinate with teams with customer touchpoints (Cabin Crew, Customer Experience, Commercial) to develop programs aimed to solve for customer issues and needs.

- Monitor and analyze project metrics to identify weakness or problems and propose operational improvements and cost savings for future projects

- Provide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.

- Full project life cycle ownership; successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously

- Report on project success criteria results, metrics, test and deployment management activities.

- Manage the day-to-day project activities and resources and chairs the project management team meetings.

- Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization

- Understand interdependencies between technology, operations, and business needs.

- Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders.

- Develop performance benchmarks for every role in the organisation and develop systems and processes to evaluate performance of organisation members

Transition Management:

- Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes.

- Analyzing any internal requests for changes and consulting with senior management to deny or approve the proposed changes.

- Creating transitional plans and documents to outline project expectations, scope, schedule, and budget requirements.

- Leading workshops to provide staff members with information on any major changes in the company, such as new financial protocols or policies

- Ensuring that transitions are planned and carried out in a timely manner and within budget.

- Keeping all parties involved with the transition updated on its progress.

- Spotting any transition-related issues and creating effective solutions to resolve them swiftly

- Providing company-wide guidance during unplanned changes, such as the passing of a senior employee

Team Management:

- Lead the program management team and head collaboration between Business Users and software providers to build project solutions.

Skills Required for the role:

- Strategic Planning: Develop and execute strategic plans for program management that align with the organization's goals and objectives. Resource Allocation: Allocate resources efficiently and effectively to support program objectives, including budget allocation, staffing, and technology requirements

- Program Oversight: Provide leadership and direction to program managers, ensuring programs are effectively planned, executed, and monitored to achieve desired outcomes. Risk Management: Identify, assess, and mitigate risks throughout the program lifecycle to minimize potential disruptions and ensure program success.

- Stakeholder Management: Build and maintain relationships with key stakeholders, including executives, clients, partners, and team members, to ensure alignment and support for program initiatives. Continuous Improvement: Drive continuous improvement initiatives to enhance program management capabilities and optimize program outcomes.

- Performance Monitoring: Implement systems and metrics to monitor program performance and effectiveness, providing regular reporting and insights to senior leadership. Quality Assurance: Establish and maintain standards for program management excellence, including processes, methodologies, and best practices.

- Collaboration: Foster collaboration and cross-functional teamwork across departments and teams to support successful program delivery and organizational alignment. Time Management: setting up the strategy to allocate the right amount of time to each task & decide on deadlines for project phases and delivery dates.