Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by HDFC Bank Team. If you also belong to the team, you can get access from here

HDFC Bank Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

192 HDFC Bank Jobs

Escalation Manager - Credit Cards

3-8 years

Chennai

3 vacancies

Escalation Manager - Credit Cards

HDFC Bank

posted 9d ago

Job Description

Roles and Responsibilities


  • Responsible to handle complaints received Regulatory Desk and Senior Management Desk (MD/PNO).
  • Ensure daily closure of complaints as per the predefined target and meet the daily productivity for all business days.
  • To close the complaints with responses within the specified TAT by the unit and case updates needs to be shared with seniors without reminders.
  • To ensure all monetary CAD approvals are raised within TAT.
  • Should make sure follow up responses are sent as per the approved TAT and adherence to 100% compliance to the laid down parameters while responding to customer mails.
  • To ensure customer's requirements correctly understood and to check for opportunities to fulfil customer requirement.
  • Complete resolution to be given to the customer at the first instance thereby minimising repeat interactions and to avoid any escalations.
  • To capture complete customer information in the system.
  • To adhere quality parameters as prescribed towards customer resolution.
  • Effective liasion with the various functional units in credit cards and ensure complete resolution within TATs.



Perks and Benefits




Employment Type: Full Time, Permanent

Read full job description

Prepare for Escalation Manager roles with real interview advice

Top HDFC Bank Escalation Manager Interview Questions

Q1. 1.WHAT IS SPECIAL OF UR HOME TOWN 2.Who is Main compitetor with us and which products...3.what is main business in your area and its functio ... read more
Q2. If a client comes to take a loan & he haven't got any type of documents with him (primary or secondary), how will you deal with him? &am ... read more
Q3. At this current situation , what is your view for overall economic market
View all 730 questions

What people at HDFC Bank are saying

1.0
 Rating based on 1 Escalation Manager review

Likes

Salary Package

  • Salary - Excellent
Dislikes

No Likes except Salary package

  • Skill development - Bad
  • +5 more
Read 1 Escalation Manager review

Escalation Manager salary at HDFC Bank

reported by 5 employees with 1-8 years exp.
₹2.2 L/yr - ₹7 L/yr
47% less than the average Escalation Manager Salary in India
View more details

What HDFC Bank employees are saying about work life

based on 39.8k employees
59%
44%
51%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

HDFC Bank Benefits

Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

Compare HDFC Bank with

ICICI Bank

4.0
Compare

State Bank of India

3.8
Compare

Axis Bank

3.8
Compare

Kotak Mahindra Bank

3.8
Compare

IndusInd Bank

3.5
Compare

Yes Bank

3.7
Compare

IDFC FIRST Bank

3.9
Compare

Bandhan Bank

3.7
Compare

RBL Bank

3.6
Compare

Federal Bank

3.9
Compare

Jana Small Finance Bank

3.8
Compare

Ujjivan Small Finance Bank

4.1
Compare

Utkarsh Small Finance Bank

3.8
Compare

IDBI Bank

3.5
Compare

Paytm Payments Bank

3.8
Compare

Canara Bank

3.4
Compare

Punjab National Bank

4.0
Compare

Karur Vysya Bank

3.6
Compare

City Union Bank

3.2
Compare

Union Bank of India

3.9
Compare

Similar Jobs for you

Escalation Manager at People Group

Mumbai Suburban

5-7 Yrs

₹ 9-12 LPA

Collections Manager at Yes Bank

Hyderabad / Secunderabad

2-7 Yrs

₹ 2-5 LPA

Call Center Manager at Yes Bank

Kolkata, Pune

2-7 Yrs

₹ 3.5-8 LPA

Credit Manager at Bajaj Finserv Ltd.

Bangalore / Bengaluru

4-5 Yrs

₹ 6-7 LPA

Assistant Manager at Shaadi.com

Mumbai

7-10 Yrs

₹ 9-12 LPA

Head of Product at WRS Info India Pvt. Ltd.

Noida, Lucknow

4-9 Yrs

₹ 6-11 LPA

Escalation Manager at Fly High Visas

Noida

2-7 Yrs

₹ 2.25-4.5 LPA

Corporate Relationship Manager at Bob Card

Hyderabad / Secunderabad

3-7 Yrs

₹ 5-8 LPA

Corporate Relationship Manager at Bob Card

Bangalore / Bengaluru

3-7 Yrs

₹ 5-8 LPA

Corporate Relationship Manager at Bob Card

Mangaluru

3-7 Yrs

₹ 5-8 LPA

Escalation Manager - Credit Cards

3-8 Yrs

Chennai

9d ago·via naukri.com

Manager-Compliance & Contracting - Administration

7-12 Yrs

Mumbai

21hr ago·via naukri.com

Hiring For PB Classic RBB - Raipur & Bilaspur

3-6 Yrs

Satna, Bilaspur, Raipur

21hr ago·via naukri.com

Hiring For PB Classic/ Pb Sales RBB - Bhopal & Jabalpur

1-6 Yrs

₹ 3 - 5.5L/yr

Bhopal, Jabalpur

23hr ago·via naukri.com

Personal Banker Classic-Sambalpur

3-8 Yrs

₹ 3.5 - 6L/yr

Sambalpur

1d ago·via naukri.com

Urgent opening For DPC Service Desk Operator

0-2 Yrs

Mumbai

1d ago·via naukri.com

Urgent opening For Application Support Consultant

2-5 Yrs

Mumbai

1d ago·via naukri.com

IT Officer ( IT Graduate - Fresher)

Mumbai, Thane, Navi Mumbai

2d ago·via naukri.com

Relationship Manager-Emerging Enterprises Group Working Capital drive

5-10 Yrs

₹ 5 - 10L/yr

Delhi/Ncr

2d ago·via naukri.com

Virtual sales officer

0-3 Yrs

₹ 0.5 - 2.75L/yr

Navi Mumbai, Mumbai

2d ago·via naukri.com

Recently Viewed

SALARIES

Bank of Baroda

JOBS

WRS Info

No Jobs

JOBS

Yes Bank

No Jobs

SALARIES

Yes Bank

REVIEWS

Yes Bank

No Reviews

REVIEWS

Yes Bank

No Reviews

SALARIES

Yes Bank

SALARIES

Federal Bank

REVIEWS

Yes Bank

No Reviews

COMPANY BENEFITS

HDFC Life

No Benefits

write
Share an Interview
How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent