Hdfc Bank - Walkin Drive - Virtual RM - Rohini /Noida

HDFC Bank is hiring for Virtual RM/ Imperia RM role in Rohini & Noida

We are having Interview drive on 17th Jan 2025 (Noida) | 18th Jan 2025 (Rohini)

Candidates with experience in RM role or sales role can apply.

Banking sales experience is preferred.

Timing - 10 am to 3 pm

Location -

17th Jan (Noida) - HDFC Bank, 12th Floor, Tower 1, Ace Capitol, Sector 132, Noida

18th Jan (Rohini) - HDFC Bank, 9th floor, Ambience mall, Sector 10, Rohini

Contact Person - Akanksha

Pls Note : This is not a field Sales role.

Kindly carry a physical copy of the resume

Job Responsibilities:
Customer Engagement

• Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and pro-actively assessing customer needs.
• Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers

Achievement of portfolio parameters

• Meet the defined objectives of the Portfolio managed by the respective VRM.

Sales

• Right cross-sell of products basis profiling and engagement.
• Penetration of products across groups.
• Sales across all product segments-TPP, Assets, Cards etc.
• Acquiring & grouping of all related IDs of the Primary ID.
• Use of triggers to track maturity of FDs, movement of CASA balances etc.and prevent outflow.
• Ensure Staff are trained on product knowledge and requisite certifications.
• Income to be generated at a customer level.

Interaction Quality

• Achieve Quality benchmarks defined from time to time.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
• Ensure accurate and timely submission of financial transactions.& requests.
• Adherence to set processes of updating customer interactions in CRM next.

MIS Reporting

• Ensure timely submission of Customer base review / reports as requested by Central Team/ Senior Management.