Walk In - Virtual Relationship Manager - Kochi - 20 January

Job Purpose:

To engage regularly with the customers as defined by the contact policy and provide a Consistent &
a Superior Digital Experience. Ensuring that customers get world-class services and their needs
are understood and met through financial products that the Bank has to offer.
To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs.
Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.
So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

Job Responsibilities(JR) :
Customer Engagement
Achievement of portfolio parameters
Sales
Interaction Quality
Audit and Service Quality

Key Skills :
Basic Banking
Good verbal Communication

Education Qualification :

Graduate

Work Experience :

2+ years