Quality Assurance Manager - FG Outsource

About the Company - Havells India Limited is a leading FMEG company with a strong global presence, manufacturing a wide range of electrical products for residential, commercial, and industrial use. Key brands include Havells, Havells Studio, Lloyd, Havells Crabtree, Standard Electricals and REO.

Job purpose

Incumbent as FG Outsource Quality Lead will be responsible for Managing Quality across various Finished Goods Suppliers / Products/Processes/ Customers (Internal & External)/. Will be responsible for preparing Quality Assurance Strategy for ensuring right quality enablers for Supplier / Manufacturing value chain for continuous improvement of Overall Quality Metrics. This will be driven through sustainable quality systems including applicable regulatory compliances.

Key Deliverables

Cost of Poor Quality (COPQ), Call Rate & Return Reduction, Flawless New Launches of Outgoing Products, QMS, Radar Score Enhancement, Supplier Upgradation Roadmap by Enhancing Quality Maturity Progression Score, Radar Score, Tier 2 Supplier PPM Reduction, Rolling Throughput Yield Improvement, Competency Building of team at Supplier through trainings.

Duties and responsibilities

a) Integrate with various functions to formulate New Product Introduction Gate wise quality deliverables through Quality Risk Assessment sign off, tracker & objective targets. Reviewing and ensuring compliance to validation as per standards and set objectives at respective Gates.

b) Ensure supplier engagement on PPAP, run@rate delivery. Execute APQP on Finished Goods bought out parts.

c) Establish process controls, Quality systems, and critical touch points. Review performance of new products for 6 months since launch. Ensure Flawless Launch and Early Care of new product.

d) Drive Built in Quality through identification on Critical stations/parameter and deploying preventive product/process controls for these parameters.

e) Ensure Touch & Feel of product at par with Global standards.

f) Set a culture of shop engagement through Plan-Do-Check-Act, Problem Countermeasure Monitoring, Process Stage wise improvement tracking and Quality Circles

g) Risk mitigation through Change Management / validation.

h) Quality Command Centers for Top-bottom, bottom-top communication. Continuous connect to customer / dealers.

i) Upgrade Measurement system, online data acquisition, error proofing across suppliers.

j) Support chronic / sporadic problem resolution and set up immediate containment to Protect the Customer.

k) Raise Quality flag. Authorize deviation change request with support of Engineering

l) Support levelled escalations system

m) Assess various suppliers through radar mechanism width and depth of deployment of various initiatives.

n) Skill map / certifications of all FG quality professional

o) People Development

Qualifications

• BE /B.Tech with 14+ years experience.
• Additional knowledge of QMS, IMS, Change Management, Six Sigma, Shanin, DOE will be preferred