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Harmony United Medsolutions
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Customer Service Executive - Collections
4-9 years
Hyderabad / Secunderabad
1 vacancy
Customer Service Executive - Collections
Harmony United Medsolutions
posted 8hr ago
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Fixed timing
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Job Description
The Customer Service Executive - Collections is responsible for managing and recovering outstanding accounts receivable, ensuring timely communication with clients, and maintaining accurate records of all collection efforts. The role involves adhering to health and safety standards, achieving collection targets, and improving processes in collaboration with internal teams.
Responsibilities:
- Make initial contact with delinquent clients to recover outstanding payments.
- Maintain a professional approach during customer interactions to resolve payment issues effectively.
- Manage/monitor debt recovery efforts to ensure successful collections.
- Update customer account notes in the current system for transparency and tracking.
- Ensure cash receipts and incoming and outgoing wires are recorded on time.
- Meet or exceed individual cash targets and call volume assigned on a monthly and quarterly basis.
- Drive productivity by training and directing the work of Collections employees.
- Implement established best practices to streamline and improve the collections process.
- Adhere to all health and safety standards to maintain a secure working environment.
- Candidate must have a bachelors degree.
- At least 4+ years of experience in AR calling or billing, for an international voice processing industry.
- Strong communication, negotiation, and problem-solving skills.
- Familiarity with HIPAA regulations and other healthcare compliance standards.
Employment Type: Full Time, Permanent
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