AR Caller - International Voice

Job Title: AR Caller
Location: Hyderabad, Telangana
Company: Harmony United Medsolutions Pvt. Ltd.

About Us:
Harmony United Medsolutions Pvt. Ltd. [HUMS] is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner as a Healthcare Management Company. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential healthcare facets. We provide our services to Harmony United Psychiatric Care, a US-based Healthcare Company. We pride ourselves on our commitment to excellence, creativity, and pushing the boundaries of what's possible. As we continue to grow, we seek a talented candidate to join our team and contribute to our exciting projects.

Position Overview:
We are looking for AR Callers who will be responsible for managing the collections process and ensuring timely payment of outstanding invoices and accounts receivable balances. The ideal candidates will have strong negotiation skills, excellent communication abilities, and a proactive approach to resolving outstanding debts. AR Callers play a crucial role in maintaining positive relationships with clients while maximizing cash flow and minimizing bad debt.

Responsibilities:

• Contact customers or clients via phone, email, and/or mail to follow up on overdue invoices and outstanding accounts receivable balances.
• Review and analyze accounts receivable aging reports to prioritize collection efforts and identify delinquent accounts requiring immediate attention.
• Investigate and resolve customer inquiries, disputes, and billing issues in a timely and professional manner, escalating complex issues as needed.
• Identify trends and patterns in delinquent accounts and recommend strategies and process improvements to reduce outstanding debt and improve collections performance.
• Adhere to all relevant regulations, compliance standards, and company policies related to accounts receivable management and debt collection practices.

Requirements:

• At least 2-4 years of experience in international AR calling.
• Candidate must have a graduation degree in any field.
• Must have basic knowledge of Revenue Cycle Management (RCM).
• Must have knowledge of Insurance cycle (Federal, State, Commercial & Liability)
• Must have basic knowledge of MS Office (MS Word, Excel, Power Point).
• Must have knowledge of HIPPA (Health Insurance Portability and Accountability)
• Excellent problem-solving abilities and attention to detail, with a focus on accuracy and results.

Diversity, Equality, and Inclusion:
Diversity, equality, and inclusion are fundamental to our success at HUMS. We actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed.

Benefits:

• Competitive salary (including EPF and PS)
• Health insurance
• Four days work-week (Monday Thursday)
• Opportunities for career growth and professional development
• Additional benefits like food and cab-drop are available

Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly. We look forward to hearing from you!
In case of any queries, please feel to reach out us at recruitment@hupcfl.com

Note: Available to take calls between 4:45 PM to 3:45 AM IST only from Monday through Thursday.