L2 Citrix Engineer - VMware (4-6 yrs)

About the job :

Role : - Citrix L2

Experience : - Min 4 Yrs

Location : Mumbai

Notice Period : Immediate Joiners

Shift timings and working days : Rotational Shifts / 24/7 Support, 9 Hrs ,6 days (Alternate Week 5days)

JD :

- Overall, 4 in IT Infrastructure experience with minimum 3 years in Citrix Desktop Virtualization & VMWare/Azure (Microsoft)

- Proficient in Desktop & Server Virtualization.

- Xen Desktop, XenApp Xen Server implementation and configuration

- Basic understanding on storage and connectivity fundamentals.

- Work on Desktop & Server Virtualization along with L2 & SMEs.

- Work on major incidents and provide permanent fix of it.

- Document RCAs of major incidents.

- Prepare POA and implement major changes in infra.

- Work on incident \ issues escalated by L2 team and provide permanent fix.

- Work on creating LUN, shared storage and mapped to Hypervisor.

- Work along with OEM during major incidents and share relevant logs, implement solutions provided by OEM.

- ITIL Aware (specially around Incident /Problem /Change Management)

- Good team player and able to mentor L2 & L2 team.

- Manage SLA and Availability of Services

Required Skills and Experience :

- Minimum 4 years of IT infrastructure experience, with at least 3 years in Citrix Desktop Virtualization.

- Proficient in Citrix XenDesktop, XenApp, and XenServer implementation, configuration, and troubleshooting.

- Experience with Citrix Studio, Director, StoreFront, and Profile Management.

- Solid understanding of VMware vSphere/vCenter or Azure Virtual Desktop (AVD).

- Basic understanding of SAN/NAS storage and networking concepts (TCP/IP, DNS, DHCP).

- Experience with incident and problem management, including log analysis and root cause analysis.

- ITIL v3/v4 Foundation certification preferred.

- Excellent communication, analytical, and problem-solving skills.

- Experience with Netscaler