Milliman - System Engineer - IT Operations (5-7 yrs)

Job Summary :

We are looking for an experienced, self-motivated and proactive System Engineer with 5-7 years of experience to join our dynamic team. The ideal candidate will have a strong background in customer service, systems administration, network concepts, performance optimization, and troubleshooting in multi-platform environments. You will be responsible for managing, monitoring, and optimizing our infrastructure, ensuring high availability and performance across our systems and applications. This position requires a high level of collaboration with other departments around the globe to support both regional and global efforts.

About Milliman :

Milliman is among the world's largest providers of actuarial and related products and services. The firm has consulting practices in healthcare, property & casualty insurance, life insurance and financial services, and employee benefits. Founded in 1947, Milliman is an independent firm with offices in major cities around the globe.

About Millimans GCS IT Team :

GCS IT (Global Corporate Services Information Technology) plays a critical role in supporting firm wide technologies, security framework, and application landscape of the firm. Its responsibilities encompass a wide array of functions that are essential for the organization's innovation and entrepreneurial efforts, and seamless operations.

Key Responsibilities :

Infrastructure Management :

- Manage and maintain Windows/Linux-based servers, Windows and Mac endpoint management,

- Knowledge of virtualization administration such as Hyper-V or VMWare or both, Manage Microsoft Entra ID, Exchange Online, One Drive and Intune.

- Sound knowledge of Single Sign-On Management (For ex: Okta), SQL database maintenance and basic configuration, and Azure resource deployment and management.

- Perform regular system updates, patches, backups, and vulnerability remediation.

Performance Optimization :

- Monitor system performance, resolve bottlenecks, and optimize resources for scalability and availability.

- Conduct system performance assessments and provide recommendations for improvement.

- Define metrics and establish targets, driving process and service improvements.

Automation & Scripting :

- Develop and maintain automation scripts using tools like Terraform, Bash, PowerShell, or Python scripting to streamline workflows, system configuration, and software deployment.

Troubleshooting & Support :

- Be self-directed in diagnosing, troubleshooting, and resolving issues related to system performance, network connectivity, software, hardware, and applications in accordance with SLA standards.

- Alert management with escalation to appropriate team. Participate in on-call support rotation.

Collaboration & Documentation :

- Collaborate with cross-functional teams (development, DevOps, infrastructure, practice support teams, etc.) to support system deployments and integrations. Prepare and maintain detailed documentation for system configurations, processes, and troubleshooting steps.

Experience :

Required Skills & Attributes :

- 5-7 years of experience as a System Engineer or in a similar role, automating day-to-day tasks, system implementation, administration, and troubleshooting, use data to create reports and present findings, administer M365 services and Microsoft-based systems, and improve operational tasks.

Technical Skills :

- Microsoft 365 Services Entra ID, Exchange online, OneDrive and Intune

- Microsoft Active Directory and Windows Operating Systems Configuration and Administration

- Strong experience with server operating systems (Linux, Windows)

- Knowledge of cloud platforms (AWS, Azure, or Google Cloud)

- Experience with virtualization technologies (VMware, Hyper-V, etc.)

- Experience in managing single sign-on (Okta, Microsoft Azure SSO etc.)

- Proficiency in system automation and scripting (Python, Shell, PowerShell, Terraform, etc.)

- Experience with monitoring tools (Logic Monitor, New Relic, Nagios, Zabbix, etc.)

- Experience with backup and disaster recovery systems (For example: Rubrik)

- Experience with vulnerability management and patch management (For Example: Qualys)

Soft Skills :

- Strong analytical and problem-solving skills

- Excellent communication and documentation skills

- Ability to work independently and as part of a team

- Detail-oriented with a focus on system reliability and performance

Required Qualifications :

- Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).

- Relevant certifications (e.g., ITIL, Microsoft Certified: Azure Fundamentals, etc.) are a plus.