AVP- Global Operations

About the Company:

This opportunity is with Handelnine Global, an e-commerce company that owns and operates 15+ online retail brands in over 60 countries. The company has offices in India as well as the USA and serves global markets including the UK, USA, Europe, Australia, Middle East and Southeast Asia. This is a hybrid opportunity.

Role Overview:

We are seeking an experienced and driven AVP - Global Operations to lead and optimize Handelnine Globals fulfillment, logistics, and operational strategies. This is an L1 (Leadership) role that will involve direct ownership of key operational KPIs, as well as cross-functional collaboration to ensure seamless execution of business priorities. As the Head of Operations, you will lead initiatives to improve our global shipping processes, reduce costs, and ensure world-class experiences for our customers. This role offers an exciting opportunity to drive impactful changes in a high-growth, fast-paced e-commerce environment.

Job Responsibilities:

KPI Management:

• Monitor and improve fulfillment metrics to ensure operational efficiency and customer satisfaction.
• Reduce the average time for order processing and deliver.
• Track and analyze delivery performance, focusing on timely and accurate order fulfillment.

Operational Optimization:

• Implement strategies to optimize global shipping costs and timelines while maintaining high-quality service levels.
• Utilize internal dashboards and panels to track operational performance and identify improvement areas.
• Oversee operations for regional warehouses, ensuring seamless transitions to in-house shipping providers where necessary.
• Explore and evaluate alternative cost structures to support new business models in key markets.

Global Warehouse Expansion:

• Lead efforts to expand our global warehouse network, identifying new locations and managing setup and operationalization.
• Optimize warehouse design and processes to align with regional market needs and ensure cost-effective fulfillment.
• Collaborate with cross-functional teams to ensure smooth integration of new warehouses into our logistics network.

Strategic Leadership:

• Innovate and experiment with logistics and fulfillment processes to drive continuous improvement.
• Align operational goals with broader business objectives by collaborating across teams and functions.
• Evaluate and refine systems, processes, and partnerships to meet the evolving needs of a global e-commerce business.

Team Development:

• Build and mentor a high-performing operations team capable of scaling with the business.
• Foster a culture of ownership, accountability, and continuous improvement within the operations function.

Candidate Profile:

Experience:

• 8+ years of experience in operations management or logistic roles, with a proven track record of driving performance improvements in an e-commerce or consumer-driven industry.
• Experience managing global operations and fulfillment networks.

Technical & Analytical Skills:

• Strong understanding of key operational KPIs and the ability to translate data insights into actionable strategies.

Leadership & Communication:

• Excellent leadership and team-building skills, with the ability to collaborate effectively across teams and functions.

Strategic & Tactical Balance:

• Demonstrated ability to drive long-term strategic initiatives while ensuring day-to-day operational excellence.
• Strong problem-solving skills and the ability to adapt to a dynamic, high-growth environment.

Cultural Fit:

• Alignment with Handelnine Globals values, including Action Bias, Incremental Improvement, Solution Ownership, Iterative Experimentation and Utmost Efficiency.

Why Join Us?

• Strategic Impact: As the Head of Operations, youll have direct ownership of critical operational KPIs and the opportunity to shape the future of Handelnine Globals fulfillment and logistics strategies.

• Hybrid Work: Embrace the flexibility of a hybrid position, where you can work from home for the majority of your schedule while maintaining a strong connection to the company by reporting regularly to our Mumbai office and warehouse. This role also provides opportunities for occasional travel to attend trade shows and engage with suppliers, ensuring you stay connected with key industry trends and relationships.

• In-Person Leadership Engagement: You’ll have the opportunity to participate in monthly in-person meetings and quarterly and annual conferences to strengthen team collaboration and maintain personal connections.

• Global Team Collaboration: Embrace the opportunity to work with a diverse and global team. At Handelnine Global, you’ll collaborate with talented professionals from around the world, offering unique perspectives and insights that enrich our work and culture.

• Growth Opportunities: Joining Handelnine Global means being part of a rapidly growing company.