Guest Service Associate - Housekeeping

Respond promptly to requests from guests and other departments

Fill cart with supplies and transport cart to assigned area

Enter guest rooms following procedures for gaining access and ensuring vacancy before entering

Replace guest amenities and supplies in rooms

Replace dirty linens and terry with clean items

Make beds and fold terry

Clean bathrooms

Remove trash, dirty linen, and room service items

Check that all appliances are present in the room and in working order

Straighten desk items, furniture, and appliances

Dust, polish, and remove marks from walls and furnishings

Vacuum carpets and performs floor care duties (eg, in guest rooms and hallway)

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials

Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation

Speak with others using clear and professional language

Support team to reach common goals

Ensure adherence to quality expectations and standards

Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance

Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces

Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Stand, sit, kneel, or walk for an extended period across an entire work shift

Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination

Perform other reasonable job duties as requested by Supervisors

PREFERRED QUALIFICATION

Education: No high school diploma or G

E

D

equivalent

Related Work Experience: No related work experience

Supervisory Experience: No supervisory experience

License or Certification: None