TechOps Engineer

The Guardian Technology Operations Team is seeking qualified individuals that will work closely with Development, and DevOps teams to ensure that systems are reliable, scalable, and performant. The role combines software engineering and IT operations to manage infrastructure and create scalable and highly reliable software systems.

• Automate operational tasks, such as deployments, changes, and incident response.
• Use Infrastructure as Code (Terraform) and other configuration management capabilities to implement changes in the Cloud environment
• Provide operational application deployment support using standardized code deployment pipelines
• Excellent experience in running and managing Linux and Windows Servers/ Compute environments, with Linux being primary
• Collaborate with DevOps and Application Support teams to improve system reliability and performance.
• Actively participate in incidents and root cause analysis for production incidents and implement preventative measures.
• Monitor system performance, identify potential issues, and proactively address them.
• Participate in on-call rotation to provide 24/7 support for production systems.
• Document processes, procedures, and system configurations.
• Good exposure in running/ managing Network, Middleware, Database, applications and InfoSec environments
• Excellent Communications skills
• Good exposure in managing Situation/ Outages
• Build good understanding on Business application and their dependencies on IT Infrastructure
• Monitor the ServiceNow ticket queue and event monitoring tools (Zenoss) for incoming incidents & requests
• Initiate/ attend/ participate on outage and work towards resolution
• Suggest defects and product/infrastructure enhancements to improve stability and automation

REPORTING RELATIONSHIPS

This position reports to the TechOps Team Manager

CANDIDATE QUALIFICATIONS

Functional Skills

• Good working experience on RHEL Linux Operating system
• Good working experience on Windows Operating system
• Strong experience with cloud platforms especially AWS services (VPC, EC2, S3, IAM, Cloudtrail, Cloudwatch, various troubleshooting and operational procedures common in AWS eco system),
• Proficiency in programming and scripting languages (e.g., Python, Groovy, Bash).
• Experience with configuration management tools (e.g., Ansible, Puppet).
• Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes) and related application deployment patterns.
• Knowledge of CI/CD pipelines and related tools (e.g., Jenkins, ArgoCD, Git Workflows (Pull Requests, Merge conflict resolution etc.), GitLab CI).
• Understanding of networking concepts and protocols.
• Strong problem-solving skills and ability to troubleshoot complex issues.
• Excellent communication and collaboration skills.

Location:

This position can be based in any of the following locations:

Gurgaon

For internal use only:

R000105689