IT Helpdesk Executive

- Log and assignation of tickets to adequate resolution groups in Corporate Ticketing tool
- Active Directory and Office 365 environments management (Users, mailboxes, distribution list, license assignment...)
- Email routing management (Queues monitoring, anti-spam & antivirus service operation...)
- Remote Access - F5 SSL Portal management
- Citrix Remote Applications management
- Microsoft Office, Authenticator, OneDrive and Skype for Business client support
- SAP Basis related tasks: Users & printers management in GA SAP environments
- SAP Basis related tasks: SAP GUI & BI troubleshooting
- User workplace: Initial support for antivirus and other security solutions deployment
- User workplace: SCCM client deployment and software installation
- Mobile device/application management tool: Deployment and configuration
- Cisco VoIP management: basic management
- Corporate Sharepoint platform & its 52 applications troubleshooting and permissions management
- EDI messages tracking
- Corporate MES monitoring and health check support
- Creation, update and/or improvement of working instructions defined from Corporate IT