Customer Service Executive

What You"ll Do

• Provide world-class customer service to both internal and external clients in all interactions, striving to exceed client expectations.
• Solve customer problems over emails and phone calls.
• Take ownership of customers issues and follow problems through to resolution within the SLA defined.
• Drive higher NPS through quality and timely resolution of customer issues.
• Coordinate across different departments and follow-up with them to ensure timely resolution of user service requests.
• Maintain an orderly workflow according to priorities
• Ability to handle a high volume of requests in a fast-paced environment
• Enable sales team to manage and nurture relationship with existing and potential investor
• Resolve all Customer Queries and Follow Established Procedures as Appropriate
• Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands, To Meet Their Needs and Ensure Quality Service is given at all times
• Grow and nurture customer relationships on every interaction that results in measurable customer value

Qualifications / Skills

• Bachelor's degree in communications or a related field is preferred
• Have an understanding of the wealth segment and product offerings (1-3 years work experience in customer service)
• Strong knowledge and understanding of social media platforms and video production processes
• Command on MS Excel
• Good to be from Broking background
• Strong written and verbal communication skills and ability to communicate with Retail customers. (must have)
• Strong phone presence
• Prior experience in financial services industry is preferred
• Should be a team player