Head - Strategy & Business Operations - EdTech/SaaS/Consumer Internet (8-15 yrs)

Head - Strategy & Business Operations

Role Overview :

- As the P&L Owner, you will be responsible for driving the revenue, profitability, and overall business growth of the vertical.

- You will own the end-to-end strategy, execution, and financial performance of the business unit, ensuring sustainable growth, operational efficiency, and market leadership.

Key Responsibilities :

P&L Management & Growth Strategy :

- Own the P&L, revenue targets, and cost structure to ensure profitability.

- Define and execute a growth strategy, including customer acquisition, retention, and monetization.

- Optimize pricing models, revenue streams, and business models to maximize margins.

Business Expansion & Market Positioning:

- Identify new markets, customer segments, and expansion opportunities.

- Conduct competitive analysis to differentiate and strengthen market positioning.

- Develop partnerships and alliances with key stakeholders (schools, universities, enterprises, etc.).

Product & Customer Experience:

- Collaborate with the Product & Tech teams to enhance offerings based on market needs.

- Ensure a seamless customer journey, improving engagement, retention, and learning outcomes.

- Leverage data & insights to drive user growth and optimize course/content strategies.

Sales, Marketing & Operations:

- Work closely with Sales & Marketing to drive customer acquisition and brand awareness.

- Define and optimize customer acquisition costs (CAC) and lifetime value (LTV).

- Improve operational efficiency, ensuring smooth execution across all business functions.

Leadership & Team Building:

- Build, mentor, and lead a high-performing cross-functional team.

- Foster a data-driven, results-oriented, and innovative work culture.

- Align stakeholders across departments to achieve business objectives.

Key Qualifications & Skills:

- Proven experience in owning P&L, scaling businesses, and driving revenue growth (preferably in EdTech, SaaS, or consumer internet).

- Strong business acumen, analytical mindset, and strategic thinking.

- Hands-on experience in growth marketing, sales, and product-led growth strategies.

- Prior experience of working in a startup is desired.

- Leadership experience with the ability to motivate and scale teams.

- Exposure to fundraising, investor relations, and stakeholder management is a plus