GoMechanic - Executive - Telesales (0-8 yrs)

About GoMechanic :

- Founded in 2016, GoMechanic has emerged as India's premier multi-brand car service company, dedicated to providing a reliable and cost-effective car service to the aftermarket (customers owning cars in the 3 - 15 years of age).

- Originally conceived as a car service aggregator, catering primarily to institutional customers, GoMechanic has since undergone a remarkable transformation to become a leading aftermarket repair/service player in the automotive vehicle repair industry using cutting-edge technology and innovation.

- Promoted by the Lifelong India Group and other strategic investors (from the automotive industry). The company is pursuing an audacious goal of serving 1 out of 10 vehicles in the aftermarket service segment through a network of trusted service workshops (run through a franchised model) across India.

- At GoMechanic, we place a strong emphasis on continuous growth and improvement. We welcome individuals and partners who share our passion for innovation and are eager to embrace new challenges.

- Discover the pathbreaking opportunities and rewarding experiences at GoMechanic.

About the Role :

- GoMechanic is looking for an enthusiastic and result-oriented Telesales Executive to handle customer queries and drive sales through voice and call processes.

- The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to multitask effectively. Looking for immediate joiners.

- Location: Corporate office, 7th Floor, Tower A, Spaze iTech Park, Sohna - Gurgaon Rd, Block S, Sector 49, Gurugram, Haryana 122018

- Shift and working hours: 9-hour shift with roaster off

Roles and responsibilities :

- Handle customer queries via voice calls and ensure resolution with a professional approach and ensure lead conversion

- Address and resolve customer issues or concerns in an efficient and friendly manner.

- Build and maintain positive relationships with customers by delivering exceptional service.

- Drive sales by promoting GoMechanic's services and products to customers.

- Meet and exceed daily, weekly, and monthly sales targets and performance metrics.

- Collaborate with team members to achieve individual and team goals.

Skills :

- Bachelor's degree in relevant field is a must

- Excellent verbal communication skills in both Hindi and English

- Prior experience in telesales, customer support, or BPO processes is a plus

- Ability to work under pressure and achieve sales targets.

Team HR
GoMechanic