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7 Golden Globe Hotels Jobs
VIP / GUEST RELATIONS ASSOCIATES
Golden Globe Hotels
posted 1d ago
Job Role Insights
Key skills for the job
Job Description
- Escorting VIP Guests:
- Provide personalized escort services for VIP guests throughout the casino.
- Ensure guests are comfortably guided to various locations, including gaming areas, restaurants, and entertainment venues.
- Offer insights and recommendations to enhance the guest experience.
- Handling the Hotline Phone:
- Answer and manage VIP hotline calls with professionalism and efficiency.
- Address guest inquiries, resolve issues, and facilitate service requests.
- Collaborate with other departments to ensure prompt and accurate responses.
- Closing of Guest Bands:
- Manage the process of closing guest membership bands, ensuring accurate documentation and compliance with policies.
- Explain the implications and benefits of band closure to guests.
- Update systems and records to reflect changes in membership status.
- Handling the Fleet Management System:
- Operate the Fleet Management System software to coordinate transportation and other logistical needs for VIP guests.
- Schedule and monitor vehicle availability, ensuring timely and efficient service.
- Liaise with drivers and transportation providers to accommodate guest requests.
- Handling All Guest Queries:
- Respond to all guest queries with courtesy and professionalism, ensuring a positive experience.
- Provide information on casino amenities, events, and services.
- Resolve any issues or concerns, escalating to management as necessary.
Requirements -
- High school diploma or equivalent; further education in hospitality or a related field is advantageous.
- Strong communication and interpersonal skills.
- Proficiency in using software systems, including Fleet Management.
- Ability to work in a fast-paced environment with attention to detail.
- Flexibility to work various shifts, including nights, weekends, and holidays.
- Personal Attributes:
- Professional appearance and demeanor.
- Strong problem-solving skills and ability to think on your feet.
- Ability to maintain confidentiality and handle sensitive information discreetly.
- A genuine passion for delivering exceptional guest service and building long-term relationships with VIP clients.
Employment Type: Full Time, Permanent
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