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Senior Associate Guest Relations
0-3 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Senior Associate Guest Relations
Aster Medcity
posted 2hr ago
Job Description
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Employment Type: Full Time, Permanent
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in Kochi/Cochin
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