Operations In Charge - L&D

Accountabilities Key Performance Indicators
Learning and Development Operations -

Support conduct of T&D programs as per annual plan
Partner with CoE to Audit T&D inputs coming from Goal setting process
Calendarize various training programs working with CoE & BHR Spocs
Support in designing & alignment of required eLearning program/ courses
Audit learning road map completion and provide effectiveness summary to BHRs & CoE
Track budgets and participate in vendor enrollment process & maintaining contracts
As per TNI inventory received, design and roll yearly, Half Yearly, Quarterly and Monthly Training Calendars


Adherence to company policy and ensure to provide all requested services are provided on timely basis


Collate and share Feedback of Training Programs to department Heads/CHRO & BHRs


Share monthly dashboard depicting coverage & effectiveness measures
As a Training Lead for SSC Operations, drive and ensure License to Operate Program for all roles
Along with SSH BHR, work for fulfillment of TNIs of SSC staff
Ensure that required SOPs are updated
Support CoE in roll-out of special initiatives like induction program of Management & Graduate Engg

Trainees, Digital Awareness programs etc
Act as SME for Learning Management System administration
Managing queries on related subject matter coming on ASK-HR
Anchor new hire induction coverage & NJP survey & report in dashboard a) Timely audit of TNI inventory
b) Release of monthly calendar
c) Release of monthly dashboards
d) Feedback from Employees/Stake holders
e) Training Budget Vs Actuals


f) Training Identified Vs Actuals
g) No of License to Operate completed/ effectiveness of new hires in SSC
h) Timely updation of vendor contract & payment process


SLA Adherence -

Managing day-to-day operations related with accountabilities
Managing team performance and quality of service a) SLA Adherence as per ASK HR
b) Adhering to SLAs as per KPIs
Stakeholder Engagement -

Engage with BHRs & CoEs and complete the TNIs through Class Room Training, E-learning, On the Job Training and external training
Effectively handle issues/ escalations raised by all-users/ internal stakeholders and implement control measures for non-repetition

a) MoMs on Weekly and monthly engagement


b) Non-compliances raised by stakeholders


c) No

of escalations/ concerns raised by Stakeholders

Vendors providing services on training and development programs

BHRs, CoE, Users raising cases

Interaction with Department Heads

Support adherence to Training Budgets within guidelines

Provide Budget updates to the businesses

Team Size -3 regular (additional temp staffing may be sanctioned basis need/ work volume surge)