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135 GMR Group Jobs
General Manager - Retail
8-13 years
New Delhi
1 vacancy
General Manager - Retail
GMR Group
posted 14hr ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
JOB PURPOSE
Responsible for Achievement of Retail business at DIAL, by planning ,development & execution of Business Plans through business partners with support of Internal & External stakeholders
Responsible for Achievement of Retail business at DIAL, by planning ,development & execution of Business Plans through business partners with support of Internal & External stakeholders
ORGANISATION CHART
KEY ACCOUNTABILITIES
Accountabilities
Key Performance Indicators
Sales & Income Generation : Drive Retail Topline Sales & Revenue by maximizing Sales & Income at DIAL
Sales , Income : Targets v/s Actual
Revenue Leakage Control : Monitor & Control Revenue Leakage at Retail Outlets
No. of Revenue Leakage instances as per Exception Reports
Concession Management : Maximize Business Partner Satisfaction & achievement of Business Goals
- Concessionaire Satisfaction Index :
Target v/s Actual
- Daily Sales Outstanding :
Target v/s Actual
- Mystery Audit Score
Target v/s Actual
- Airport Retail Survey Quality Index
Target v/s Actual
Team Development : Develop an efficient team by enhancing Skills & Knowledge through continuous development
Employee Engagement Score :
Target v/s Actual
KEY ACCOUNTABILITIES - Additional Details
EXTERNAL INTERACTIONS
External - Roles you need to interact with outside the organization to enable success in your day to day work
Concessionaire Brands : CEO s, Operations Head, Brand Head
Bureau of Civil Aviation Security (BCAS)
INTERNAL INTERACTIONS
Internal - Roles you need to interact with inside the organization to enable success in your day to day work
Terminal Operations
Legal
P&E (Project & Engineering) , Finishes Team
I.T
Security
FINANCIAL DIMENSIONS
Annual Operating Plan(AOP) : Sales, SPP | Income, IPP Targets as per Plan
Below Line Improvement Plan (BLIP) - as per Agreed Targets
Daily Sales Outstanding (DSO) In days (as per target)
Below Line Improvement Plan (BLIP) - as per Agreed Targets
Daily Sales Outstanding (DSO) In days (as per target)
OTHER DIMENSIONS
Direct Reports 3
No. of Retail Outlets managed : 100+
No. of Concessionaire managed: 40+
No. of Retail Outlets managed : 100+
No. of Concessionaire managed: 40+
EDUCATION QUALIFICATIONS
Post Graduate Degree/ Diploma in Management
RELEVANT EXPERIENCE
12+ years of experience with at least 5 years experience in Retail/ Channel Management function at Regional/ National level
COMPETENCIES
- Capability Building
- Strategic Orientation
- Social Awareness
- Entrepreneurship
- Execution & Results
- Teamwork & Interpersonal influence
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Personal Effectiveness
- Stakeholder Focus
- Networking
Employment Type: Full Time, Permanent
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Strict timing
Monday to Saturday
No travel
Day Shift
GMR Group Benefits
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