Product Support Associate

What youll do & how you’ll make your mark.

• Troubleshooting, resolving all technical issues related to our software and the range of products and services it provisions
• Interacting with clients via. live chat, web-based systems, online forums, and telephone to resolve their problems and gather feedback
• Testing & analysis of all products & services
• Identifying any bugs/issues in the system and assisting in their resolution
• Recording, tracking, and reporting problem activity
• Building strategies to improve efficiency, profitability, and quality of service
• Reviewing existing product/feature documentation; publish documentation in internal knowledge bases
• Abide by our organization's Information security policies and guidelines. Information security is the responsibility of every individual working for the organization and all employees have to follow the organization's Information Security Policies at all times