Collaborate across teams to assist in solving complex technical customer problems across our product suite
Strong analytical and technical troubleshootin g skills
Impeccable customer service skills and display genuine empathy towards customers.
Work closely with our software engineering teams to resolve advanced customer issues.
Support New Relic customers by resolving various installation, configuration, and data exploration requests.
Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform.
Advance your skills through additional training and exposure to other features and capabilities of our Products.
This role requires
Proved experience in Technical Support Engineering role
Love delighting customers, even those who are having a tough day!
Experience building, maintaining, and/or monitoring servers in an enterprise environment.
A good understanding of Linux-based web hosting and Linux environments (services, permissions, and file manipulation).
Knowledgeable about AWS and containerisati on technologies such as Docker and Kubernetes.
Can demonstrate authoritative troubleshootin g skills and can get creative when the answer is not obvious.
Bonus points if you have
Experience in a DevOps environment, Software Engineering role.
Experience with other IaaS platforms such as Azure, GCP, etc.
AWS, GCP, Azure Cloud Certified or CKA certified.
Experience in Network, System, Database A dministration.