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47 New Relic One Jobs

Technical Support Engineer

1-5 years

Bangalore / Bengaluru

1 vacancy

Technical Support Engineer

New Relic One

posted 21hr ago

Job Description

  • Collaborate across teams to assist in solving complex technical customer problems across our product suite
  • Strong analytical and technical troubleshootin g skills
  • Impeccable customer service skills and display genuine empathy towards customers.
  • Work closely with our software engineering teams to resolve advanced customer issues.
  • Support New Relic customers by resolving various installation, configuration, and data exploration requests.
  • Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform.
  • Advance your skills through additional training and exposure to other features and capabilities of our Products.
This role requires
  • Proved experience in Technical Support Engineering role
  • Love delighting customers, even those who are having a tough day!
  • Experience building, maintaining, and/or monitoring servers in an enterprise environment.
  • A good understanding of Linux-based web hosting and Linux environments (services, permissions, and file manipulation).
  • Knowledgeable about AWS and containerisati on technologies such as Docker and Kubernetes.
  • Can demonstrate authoritative troubleshootin g skills and can get creative when the answer is not obvious.
Bonus points if you have
  • Experience in a DevOps environment, Software Engineering role.
  • Experience with other IaaS platforms such as Azure, GCP, etc.
  • AWS, GCP, Azure Cloud Certified or CKA certified.
  • Experience in Network, System, Database A dministration.
  • Experience with New Relic products

Employment Type: Full Time, Permanent

Read full job description

What people at New Relic One are saying

Technical Support Engineer salary at New Relic One

reported by 1 employee with 7 years exp.
₹12.6 L/yr - ₹16.1 L/yr
204% more than the average Technical Support Engineer Salary in India
View more details

What New Relic One employees are saying about work life

based on 4 employees
40%
No travel
View more insights

New Relic One Benefits

Child care
Work From Home
Team Outings
Health Insurance
Job Training
Free Transport +6 more
View more benefits

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