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43 New Relic One Jobs
Technical Support Engineer
New Relic One
posted 5d ago
Job Role Insights
Key skills for the job
Job Description
- Collaborate across teams to assist in solving complex technical customer problems across our product suite
- Strong analytical and technical troubleshootin g skills
- Impeccable customer service skills and display genuine empathy towards customers.
- Work closely with our software engineering teams to resolve advanced customer issues.
- Support New Relic customers by resolving various installation, configuration, and data exploration requests.
- Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform.
- Advance your skills through additional training and exposure to other features and capabilities of our Products.
- Proved experience in Technical Support Engineering role
- Love delighting customers, even those who are having a tough day!
- Experience building, maintaining, and/or monitoring servers in an enterprise environment.
- A good understanding of Linux-based web hosting and Linux environments (services, permissions, and file manipulation).
- Knowledgeable about AWS and containerisati on technologies such as Docker and Kubernetes.
- Can demonstrate authoritative troubleshootin g skills and can get creative when the answer is not obvious.
- Experience in a DevOps environment, Software Engineering role.
- Experience with other IaaS platforms such as Azure, GCP, etc.
- AWS, GCP, Azure Cloud Certified or CKA certified.
- Experience in Network, System, Database A dministration.
- Experience with New Relic products
Employment Type: Full Time, Permanent
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Technical Support Engineer salary at New Relic One
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