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15 GlowTouch Technologies Jobs

Senior Technical Delivery Engineer

7-12 years

Mangaluru, Mysuru / Mysore

3 vacancies

Senior Technical Delivery Engineer

GlowTouch Technologies

posted 21d ago

Job Role Insights

Flexible timing

Job Description

Roles & Responsibilities: (What you'll do)

● Our Technical Delivery engineers have a strong focus on the client and delivery to meet their requirements, resolve issues, and provide a professional service to their satisfaction.

● The ideal candidate must have demonstrated responsibility for maintaining and developing the technical skills required to provide these services to our customers by performance indicators and service level agreements.

● This will include maintaining good customer communication as a point of escalation and proactively managing internal support escalations through all supporting levels.

● Day-to-day expectations include:

o Responding to Incidents referred to the team queue.

o Resolving Incidents within the customer Service Level Agreement (SLA).

o Planning, Scheduling, and Completing Service Requests at an agreed time with the customer, within SLA.

o May be required to be part of an on-call Rota to support out-of-hours Incidents (approx. 1 in 4 weeks


Qualification & what you have:

● BTech/MTech, BCA/MCA, or University degree or equivalent qualification in a related discipline ● Relevant technology certifications in at least one associate level as appropriate to the technology specialism of the role: o Connectivity (NSE4, JNCA, PCNSA, CCNA) o ITIL V3 or V4 Foundation


Experience:

● 7+ years of professional experience.

● Working with relevant technology and delivering brilliant technical services including proven working experience in installing, configuring, and troubleshooting complex systems and environments.

● Understanding of the ITIL processes, particularly change and incident management

● Proven experience in delivering effective communication

● Experience working in a fast-paced managed services environment is desirable.

● Strong relationship building skills


• Foundation-level technical background in at least one of the following:

• Network Security Devices/Firewalls (Fortinet Fortigate, Palo Alto NGFW)

• Switching/Routing Connectivity (Juniper EX, Juniper SRX)

______________________________________________________________________________


Employment Type: Full Time, Permanent

Read full job description

GlowTouch Technologies Interview Questions & Tips

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Top GlowTouch Technologies Delivery Engineer Interview Questions

Q1. Mail entire process. Browsing entire process of interconnection.
Q2. What is difference between http and https
Q3. HTTP protocol how does it works
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What people at GlowTouch Technologies are saying

What GlowTouch Technologies employees are saying about work life

based on 113 employees
51%
64%
65%
65%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

GlowTouch Technologies Benefits

Cafeteria
Free Transport
Soft Skill Training
Job Training
Free Food
Team Outings +6 more
View more benefits

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