Website Troubleshooting Engineer

• Role : Technical Support Engineer
• Designation : Graduate Engineering Trainee
• Work Location: Mangalore or Mysore
• Shift: 9 hours per day, with shift changes every month. (nearly 15 shifts)

Role Overview:

As a Technical Support Engineer, you will be the frontline hero for our customers helping them resolve issues related to website management, hosting, and network protocols. This entry-level role offers an excellent opportunity to gain hands-on experience in web technologies, network troubleshooting, and customer support. You'll interact with international customers via live chat, offering solutions and guidance in a fast-paced environment.

Required Qualifications:

• Education: BE, BTech, MCA, MTech, BCA, BSc Computers, MSc computers and a
• Skills:
• Strong multitasking skills to be able to handle up to 4 chats at a time (the 4 concurrency happens only during some interval of time).
• Ability to think critically and troubleshoot effectively under pressure.
• Excellent typing skills and quick grasp of technical concepts.
• Knowledge of keyboard shortcuts and efficient computer usage.
• Excellent verbal and written communication skills to convey technical information clearly and concisely
• Patience, empathy, and a positive attitude when dealing with customers
• Willingness to learn, innovate, and take on challenges proactively

Key Responsibilities:

• Website Management:.
• Domain and Email Handling:.
• Network Protocols:.
• Customer Interaction:
• Troubleshooting & Problem Solving:
• Collaboration:
• Feedback Loop: