Team leader Malayalam(customer Service) - Bangalore location

Minimum 1 yrs of experience as Team leader and overall 3 yrs mandatory(Customer service)

Languages _English/Malayalam( Customer service experience)

• 6 days working 1 rotational week off / Work from office
• Should have knowledge of shrinkage & attrition percentage / proper sales drive / identifying sales goals
• || Shift - 8AM-8PM (any 9hours including 1 hour break)
• || 1 Rotational week off||
• Location - Bangalore - Marathalli

Salary - 3.5 LPA - 4.8 LPA

Call Or WhatsApp HR - Anand -9953117870

Role & responsibilities

• Manages the functioning and day-to-day activities of groups.
• Establish precise targets and key performance indicators for the team.
• Assign objectives and duties to others and guarantee that they accomplish their goals on a daily, weekly, and monthly basis.
• It should be good in attrition & shrinkage.
• Conduct performance reviews on a regular basis.
• Motivate the team to achieve their sales target.
• Determine the necessary training needs and provide information on actions taken.
• Pay attention to the suggestions and opinions of colleagues, and deal with any issues or disagreements that may arise.
• In charge of distributing the schedule to the members of the team.
• Gives recommendations to improve procedures for management.