Opening For Team leader Eng and Malayalam For top E-commerce Process

Job Descriptions:

Experience as Team Leader with English and Malayalam skill set should equip adequate knowledge of Call Centre metrics, understanding & efficiently driving customer service and calling processes.

Contact No 8123922437

Email Jeevitha.n@globiva.com

Responsibilities and Desired Skills:

• Demonstrated ability to effectively manage a team.
• Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC.
• Expert knowledge of Operations processes and supporting tools.
• Drawing up action plans for the advisors requiring coaching or development
• Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required.
• Monitoring team performance. Enable development opportunities for team through participation in various initiatives.
• Preparing reports, incentive sheet, etc.

Skills Required:

• People Management
• Exceptional listening and analytical skills.
• Must be proficient with Microsoft Office (intermediate Word, basic Excel).
• Customer service skills and dedication to providing exceptional customer care.
• Ability to multitask and successfully operate in a fast paced, team environment.

Extensive experience working in team handling in Operations
Total Experience: 3+ Years, Team Leader Experience: 1+ Year
BPO Experience would be added advantage
6 Days Working
Education -Any Graduate