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80 Global Indian International School Jobs
Manager/Sr. Manager-Parent Support
11-16 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Manager/Sr. Manager-Parent Support
Global Indian International School
posted 1d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Proficient in parent support software (e.g., Zendesk, Salesforce, etc.).
- Analytical and data-driven approach to problem-solving.
- Ability to work under pressure and handle complex parent issues.
- Responsible for managing the day-to-day parent queries/requests/complaints of each campus in order to provide timely and accurate resolution on parent inquiries.
- Track parent support tools (i.e., CRM systems, helpdesk software), ensuring proper use and optimization.
- Track Withdrawals along with action plan to reduce at each campus
- Build and sustain a rich base of knowledge and parent self-help resources.
- Parent satisfaction and issue resolution
- Serve as an escalation point for complex or high priority parent issues, ensuring quick and effective resolution.
- Analyze Parent feedback and improve for better parent experience.
- Track parent satisfaction metrics like CSAT and NPS, and always aim to get better based on your parents feedback.
- Use parent interaction feedbacks to provide insight into shaping product development and business strategies.
- Produce and deliver regular, parent-facing support performance, trend, KPI reports to senior management.
- Use data and analytics to analyze parent behavior trends, efficiencies and service gaps.
- Publish Daily/Weekly/Monthly Dashboard
Employment Type: Full Time, Permanent
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Culture and Environment
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