Process Associate - Customer Service

Strong attention to detail to identify and fix errors made by L1 and share feedback/insights
Focus on accuracy/eye for details
Ensure logical and meaningful review of url content curation
High quality of extraction of content delivered consistently
Domain expertise to work like a subject matter expert/L2 and challenge what seems incorrect
Adapt and deliver high quality extraction with accuracy, commitment and consistency
Excellent time management skills to help increase the number of extractions
Decision making skills to understand the concepts of identifying if a website is/is not extractable
Extremely proactive and organized with a track record of success in a team environment

Qualifications
Minimum qualifications
Any Graduate
Strong Communication Skills (verbal and written)
Strong logical and Analytical skills
Basic knowledge of websites, understanding the business objective and how to navigate to obtain desired information

Preferred qualifications
Good understanding on Digital Marketing and Ads ecosystem
Fair knowledge of websites, understanding the business objective and how to navigate to obtain desired information
Customer Service background and Digital Marketing experience will be an added value
Strong Logical/ Analytical skills