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2473 Genpact Jobs

Associate - Customer Service

0-5 years

Ahmedabad

1 vacancy

Associate - Customer Service

Genpact

posted 17hr ago

Job Role Insights

Flexible timing

Job Description


Respond to customer queries and customers concern
Provide support for data collection to enable Recovery of the account for end user.
Maintain a deep understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
You should be responsible to exhibit capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you
Minimum qualifications
Graduate (Any Discipline)
Freshers are eligible
Preferred qualifications
Previous experience in a customer service role chat/email/voice
Effective probing skills and analyzing / understanding skills
Analytical skills with customer centric approach
Excellent proficiency with written English and with neutral English accent
You should be able to work on a flexible schedule (including weekend shift)

Employment Type: Full Time, Permanent

Read full job description

Genpact Interview Questions & Tips

Prepare for Genpact Customer Service Associate roles with real interview advice

People are getting interviews at Genpact through

(based on 2.1k Genpact interviews)
Job Portal
Referral
Walkin
Company Website
Campus Placement
Recruitment Consultant
43%
13%
11%
8%
6%
3%
16% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Genpact are saying

3.5
 Rating based on 21 Customer Service Associate reviews

Likes

Yes

Dislikes

No this is best company

Read 21 reviews

Customer Service Associate salary at Genpact

reported by 85 employees
₹1.4 L/yr - ₹4.7 L/yr
13% more than the average Customer Service Associate Salary in India
View more details

What Genpact employees are saying about work life

based on 29.8k employees
61%
84%
69%
58%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Genpact Benefits

Work From Home
Job Training
Soft Skill Training
Cafeteria
Health Insurance
Team Outings +6 more
View more benefits

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