FSL Salesforce Business Analyst

In this role you will be responsible for simplifying complex IT Systems solutions for customers in all industries, understanding how to structure a process capture and process improvement initiative and how to facilitate the client through a pragmatic decision-making process.

Responsibilities

• Analyzing and capturing requirements, documenting and relaying those to the Technology team members.
• Modelling business processes and identifying opportunities for process improvements.
• Identifying issues, risks and benefits from the existing (as-is) and proposed (to-be) solutions and outlining their impact on business.
• Writing concepts, functional design, user stories and acceptance criterias, use cases and business process design/requirement documents.
• Being involved in implementation, training, and testing of the solutions
• Supporting business transition and helping to establish change.
• Building relationships with customers at ground level and mid management level, to help manage the account, with support from the Program/Implementation Manager/Lead.

Minimum Qualifications / Skills

• Experience in one or more domain areas: Banking (Remediation process would be a plus), F&A, supply chain etc.
• Experience in Operational excellence related projects.
• Must have experience in writing the functional design documents and user stories for agile development projects.
• Experience in leading requirements gathering workshops and business analysis for relevant years in agile projects.
• Experience in complicated software projects.
• Digital know-how, well versed with Genpact digital tools

Preferred Qualifications/ Skills

• Effective stakeholder management
• Critical thinker, problem solving attitude
• Fast and independent decision maker
• Excellent documentation and writing skills
• Good listener and communicator
• Confident presenter