Assistant Manager- Quality Assurance Underwriting

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.   Inviting applications for the role of Assistant Manager, Quality Assurance Underwriting

In this role, you will be responsible for the function of the position, which is to manage inventories, ensuring the quality and timeliness of transactions is maintained for the process.

Responsibilities •    Conduct and publish RCA •    Work with OPS on creating FMEA •    Generate weekly / monthly QA reports •    Driven Quality control and enhancement measures through his team •    Provide Support for Error Rebuttals meetings •    Ensure Internal QA SLA’s and requirement are met.  •    Transaction audit according to standard work & SOP  •    Independently manage both verbal and written communication with customer around QA observations •    Plans and organizes tasks and work responsibilities to achieve objectives •    Comprehending and responding to customer inquiries. Identify, research, and resolve problems •    Assist with/perform other team tasks as required including work allocation •    Ability to accurately interpret and compile information from a variety of sources and systems •    Ensure that turnaround time and quality of the work meets Company service standards. •    Manage own work in process and support team efforts to ensure that individual, team goals are met. •    Maintain key records like working files, email for reference and audit purpose  •    Should be able to handle basic day to day requirements of excel and outlook including daily, weekly and monthly reporting to customer and management 

Qualifications we seek in you! Minimum Qualifications / Skills •    Any Graduate •    Relevant experience

Preferred Qualifications/ Skills •    Effective written, verbal, and listening communication skills •    Research and analytical skills  •    Detail oriented •    Effective interpersonal skills •    Ability to balance timeliness, accuracy and productivity independently •    Adjust easily to changes required as a result of workload re-assignment and business processes •    Teamwork – Achieve team objectives effectively through workload prioritization •    Business awareness

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.