Process Developer, Source To Pay

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.  Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.   

Inviting applications for the role of Process Developer, Source to Pay  You’re responsible to work across a variety of categories so will need to demonstrate a broad range of category knowledge and be able to work dynamically and flexibly with a broad range of SMEs. Responsibilities •    Basic understanding of Procurement cycle  •    Maintain a deep understanding of client process and policies. •    Responsible to showcase professional work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment. •    Solve claims and queries coming from both requesters and suppliers                •    Handling daily customer query calls (Helpdesk calls)

Qualifications we seek in you! Minimum qualifications •    Any graduate degree or equivalent with an excellent academic record. •    Good communication and analytical skills. Preferred qualifications /Skills •    Previous experience in Procurement & Sourcing. •    Sound knowledge on SAP ERP systems (Added advantage) •    Receipt and verification of Purchase requisition from Requestors  •    Purchase order creation, issuance and follow up •    Resolve / attend to service tickets for Purchasing & Invoice Mismatch Resolution •    Daily communication/interaction via email/ticket/phone •    Solve claims and queries coming from both requesters and suppliers                •    Handling daily customer query calls (Helpdesk calls) •    Build good relationship with buyers, requesters, and the suppliers •    You should adjust with a flexible schedule. •    In-depth attention to detail. •    Basic Excel & PPT skills. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.