Process Developer

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. 

Inviting applications for the role of PD/MT - Collections Representative

 Responsibilities

·       Should be able to work in blended environment catering both Inbound & Outbound Calls.

·       Advising customers on their payment options and suggesting methods of payments

·       Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all services.

·       Ensure that the account becomes current & provide solution to keep it current for long term.

·    Qualifications we seek in you!

·       Good Attendance Record

·       Good written and verbal communication skills

·       With high level of confidentiality and professionalism

·       Basic/Good Computer Skills

Preferred Qualifications/ Skill

·       Must be amenable to work onsite

·       Familiarity with debt collection and preferably US Law

·       

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.