DG-Senior Manager- Salesforce AI Technical Architect

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role o f Senior Manager, Salesforce AI Technical Architect

We are seeking a highly skilled Salesforce Technical Architect with extensive experience in Agentforce , Salesforce Chatbot, Einstein AI, Data Science, Generative AI, and deploying solutions into production within the Salesforce ecosystem. The ideal candidate is a Salesforce enthusiast and technical architect who can design, implement, and deploy robust Salesforce solutions to meet our business needs.

Responsibilities

• Lead the design, implementation, and deployment of Salesforce solutions, ensuring alignment with business objectives and best practices.

• Develop and configure solutions using the Salesforce platform, including Apex, Lightning Web Components (LWC), and platform configuration.

• Integrate Salesforce with other business systems, ensuring seamless data flow and functionality.

• Utilize Agentforce to enhance AI-driven customer service capabilities.

• Implement and optimize Salesforce Chatbots to improve customer engagement and support.

• Leverage Einstein AI to develop intelligent solutions that drive business value.

• Apply Data Science methodologies to analyze complex business problems and generate actionable insights.

• Develop and implement Generative AI models to enhance business processes and customer experiences.

• Oversee the deployment of Salesforce solutions into production environments, ensuring stability, scalability, and performance.

• Collaborate with cross-functional teams to understand requirements and deliver solutions that meet business needs.

• Provide technical leadership and mentorship to development teams.

• Stay updated with the latest Salesforce features and technologies, advocating for their adoption when beneficial.

Qualifications we seek in you

Minimum Qualifications /Skills

• Bachelors degree in Computer Science , Information Technology, Data Science, or a related field.

• Relevant years of experience as a Salesforce Technical Architect.

• Salesforce certifications such as Salesforce Certified Technical Architect, Salesforce Certified AI Specialist, or equivalent.

• Hands-on experience with Apex, Lightning Web Components (LWC), platform configuration, data modeling , and integrations.

• Expertise in Agentforce , Salesforce Chatbot, and Einstein AI.

• Strong background in Data Science, including experience with data analysis, statistical modeling , and machine learning techniques.

• Proven experience with Generative AI models and their application in business contexts.

• Demonstrated experience in deploying Salesforce solutions into production environments, ensuring best practices in deployment and post-deployment support.

• Strong understanding of AI, Large Language Models (LLM), and Natural Language Processing (NLP) ecosystems.

• Proven ability to design scalable, maintainable, and robust Salesforce solutions.

• Excellent problem-solving skills and the ability to work independently.

• Strong communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.