Salesforce Technical Architect

We are looking for an experienced Salesforce Technical Architect to drive cross-functional projects in the After Sales - Customer Services area. As a Technical Architect, you will be responsible to provide end-to-end solutions using Salesforce and Salesforce products and mentor the Salesforce team. If you aspire to be a role model and progress your career in a leading product company, then this role is appropriate for you.

As a Salesforce Architect you will be part of an agile team (SAFe), participate in all SAFe events, with daily tasks and events contributing to a high quality implementation of a Salesforce Service Cloud CRM and will be responsible for mentoring the salesforce development team on critical technical solutions as part of Service Operations within the Salesforce platform. You will be participating actively in helping to define, estimate, design solutions for the required programs(projects)/user stories/features, participate in daily standups and full day events, contributing daily and constantly to keep improving the product being built, always aiming for the best product value. You will be part of a multidisciplinary team, in a high demanding but very collaborative environment.

Job Title: Salesforce Technical Architect

Education: Bachelor s Degree (Computer Science) or equivalent

No of Years Experience: 11 to 15 Years

Job Responsibilities:

Lead Salesforce architecture; design, create and enhance application architecture and assist in shaping our platform architectural vision and roadmap plan.

Use deep business knowledge of Salesforce Products to drive solution architecture.

Design scalable and sustainable architecture by keeping in mind of Governor limits/API limits/Large Data Volume and instruct the solution framework to the Salesforce development team.

Create POCs as needed to help stakeholders understand the proposed solution.

Understand the User Stories and provide accurate workload estimates.

Work in a consultative fashion to improve communication, collaboration, and alignment amongst teams inside and outside of your organization.

Stay current on Salesforce releases, new features, and product roadmaps.

Understanding of SAFE Agile framework and participate in SAFe events.

Good Salesforce CRM Design and Architectural understanding, functional understanding.

Review existing solutions, monitor platform health time to time, and suggest Improvement/optimizations wherever necessary.

Present or demo functionalities where involvement is required.

Communicate properly and make sure the information is clear and workable for all parties involved.

Technical skills:

Bachelor s degree in computer science or software engineering or equivalent.

2 years of technical architect experience on salesforce.

9+ years of relevant experience with full salesforce implementation (Service or Sales Cloud).

Good understanding of when to use declarative tools, declarative in combination with non-declarative tools and non-declarative only. And to advocate for the preferred tooling.

Proficient in Designing Scalable Solutions using Apex Triggers and its framework, Apex Classes, LWC, Flows, Batch Apex, SOAP/Rest API Integrations.

Experience with integrating Salesforce.com with 3rd party applications using SOAP/REST API, Middleware, etc.

Advanced knowledge and experience in software development in an Agile environment - ideally with SAFe experience.

Good understanding of integration patterns and technologies.

Specific experience with at least one of the areas is valued: Service Cloud, CTI integration, Omni channel or Knowledge Management.

Experience with online collaboration tools (ideally Jira/Confluence/Mural)

Excellent analytic and interpersonal skills to influence and engage colleagues or business stakeholders.

Ability to be flexible and work accurate and outcome based, both independently and in a team environment, in a high pressure, multi-tasking environment with changing priorities

Ability to partner with both technical and non-technical peers and stakeholders, to interact with various levels of management, and to promote cross functional collaboration.

Salesforce certified Application or System Architect.

Soft Skills:

Excellent verbal and written communication skills in English

Experience in Customer facing projects

Excellent team player with good lead capabilities

Good decision making capabilities

Good presentation and reporting skills