Senior Manager - Customer Journey Expert

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Senior Manager - Customer Journey Expert

In this role, we are looking for a Customer Journey Expert (CJE) to expand our Credit risk assessment team. The team is responsible for the facilitation of full WB front office related origination and monitoring journey for Lending and related exposures. This is a role in a complex environment with many internal and external stakeholders and where there is a lot of room to develop for somebody demonstrating a proactive, self-learning approach. As a CJE you are helping deliver and develop everything around PD models for NBFI, Object finance and CPF models.

Responsibilities

• As a Customer Journey Expert of the Credit risk assessment team you make user stories, organize the sprints with the developers, and steer on delivery in time and with the right quality. You work closely with the engineers.

• You serve as an important link between all the stakeholders and the development team. Making sure the right priorities are set, deadlines are met and communicated what is being worked on and what not.

• Driving the delivery of the new scorecard for Object finance, NBFI and CPF retrofit in close co-operation with stakeholders, delivery of assessment scorecards in excel format; relevant number of credit risk assessment scorecard in optrt file format covering (i) all base template questions (ii) all model specific questions (iii) model specific data quality controls; delivery of feature file with test cases for (sub)model specific DQ rules and conditional visibility of questions within the scorecard.

• Test evidence for all test cases in the feature file,

• Testing of total rating workflow

• Deployment to test and acc environment; User acceptance support and bug fixing.

• Day to day handling of questions and requests related to the testing and go-live of the models.

• Contributing to our product management vision, plans and execution.

Qualifications we seek in you

Minimum Qualifications / Skills

• You have several years of relevant work experience; for example, as a customer journey expert or other roles where you have worked directly with developers, IT, and data;

• You are analytical, interested in data and you have a good knowledge of excel and python.

• A financial background and knowledge of Commercial Leasing & Lending is an advantage.

• You are flexible, enthusiastic, binding and you have a service and client-oriented attitude.

Preferred Qualifications/ Skills

• You have a hands-on mentality, are a team player and are result oriented.

• You are a naturally collaborative person who listens and invests in others to achieve common goals.

• You love to challenge the status quo and are eager to propose creative solutions to problems.

• You work accurately, are highly organized and deliver high-quality work.

• You are a strong communicator.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.