PA - Collections - US shift - Uppal

Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.

Respond to email /phone queries on disputed invoice

Research and analyze the disputes/deductions in ERP

Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution

Find opportunities and recommend solutions for process and automation improvements

Daily reporting of individual portfolios to supervise and supervise the past dues

Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact

Work as a standout colleague to process any ADHOC request in a timely manner.

Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and professionally.

Raise problems to senior staff members and or management as appropriate.

Qualifications

Minimum qualifications

Any Graduate

Proven experience

Knowledge of SAP

Preferred qualifications

Good customer handling skills

High Energy level