Senior Associate

Thorough research of account for identification of red flags and taking appropriate steps as per set protocols.
Communicate with other departments regarding the case as per procedures laid down via email.
Accurately annotate each case investigation to banking tools in order to correctly capture the details of the case.
Conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedure.
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
Consistently achieve/exceed quality standards for investigations Agent is expected be up to date on latest fraud modus operandi that are currently trending in the market.
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
Follow SOP and consistently achieve/exceed quality standards for investigations.
Participate in ad hoc projects/assignments as necessary.
Mentor new joiners with their doubts / clarifications.
Perform quality evaluation of new hires

Qualifications we seek in you
Minimum qualifications
High School Graduate or Equivalent. Bachelor s Degree (Preferred)
Experience in Fraud Detection / Backend Ops.
Experience in transaction analysis
Prior experience in Fraud Detection is preferred.

Preferred qualifications/Skills
Adaptability to learn new processes, concepts and skills and an eye for detail.
Keen attention to detail & risk identification.
Good communication both written and verbal English skills.
Ability to compose a grammatically correct, concise and accurate written response.
Analytical & problem-solving skills.
Basic knowledge of Banking Industry & Regulatory Environment.
Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
Ability to maintain high levels of confidentiality and data security standards.
Understanding of Microsoft Office, including Outlook, Word, and Excel. Knowledge of Fraud Detection tools would be an added advantage.