Genpact - AVP - Order To Cash (11-25 yrs)

Responsibilities

- Lead and manage the Order to Cash team, providing clear direction, guidance, and support to achieve departmental goals and objectives.

- Ensure client and corporate service, quality, and contribution goals, other metric and associate satisfaction goals within the site are met.

- Develop and implement strategies to drive efficiency and accuracy in the order to cash process, focusing on reducing order cycle time, improving collections, and optimizing cash flow.

- Manage Day to Day Operations & service delivery for a Team of 130+ employees, who will be in charge for Client Order to Cash process and assess them in accordance Policies & Compliance guidelines and take an action to apply the appropriate policy with high quality, speed, empathy, and accuracy.

- Previous exposure to transformation and productivity initiatives.

Qualifications we seek in you!

Minimum qualifications/skills:

- Degree in business administration, Finance, or related field. MBA or advanced degree preferred.

- Experience in Order to Cash processes.

- Exceptional communication and interpersonal skills, with the ability to effectively collaborate and build relationships with stakeholders at all levels.

- Strong understanding of end-to-end order to cash processes, including order management, invoicing, collections, and cash application.

- Initiative-taking and execution oriented.

. Customer Management exposure and good presentation skills are a must.

- Proven track record of driving process improvements and optimizing the order to cash cycle.

- Previous experience in transformation and efficiency projects.