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2329 Genpact Jobs
Associate - Customer Service
0-5 years
₹ 2.4 - 4.3L/yr (AmbitionBox estimate)
Hyderabad / Secunderabad
1 vacancy
Associate - Customer Service
Genpact
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
- Graduate (Any Discipline)
- Freshers are eligible
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
Employment Type: Full Time, Permanent
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Rating based on 21 Customer Service Associate
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Anonymous · Customer Success
in Noida
Yes
No this is best company
Read 21 reviewsCustomer Service Associate salary at Genpact
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