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Assistant Vice President, Operations For Life Insurance Division
16-17 years
Gurgaon / Gurugram
1 vacancy
Assistant Vice President, Operations For Life Insurance Division
Genpact
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Vice President, Operations for Life Insurance Division
Looking for someone with extensive domain expertise in Life Insurance and a proven track record of managing Service Delivery for large operations
Will be responsible for managing the overall operations for one or more accounts
Would be accountable for managing clients and internal stakeholders and partnering with them to successfully manage the Global delivery for aligned accounts.
Should be able to steer growth conversations with the clients, create POV s to be taken to the clients.
Drive in achieving & exceeding all Internal and Customer key metrics
Plan and lead the execution of employee engagement, rewards, and recognition to help drive performance and mitigate attrition.
Develop staff by assessing Leadership competencies and promote training and career planning; coaches employees for career development. Provides input into hiring decisions.
Monitor performance of the cluster according to established standards. Provides performance feedback on Supervisors and Associates. Prepares fair, accurate and thorough performance reviews.
Accountable for meeting business goals. Coordinates with other units to ensure an alignment of processes to minimize revenue loss.
Monitor and ensure compliance with department, business unit, and regulatory agency standards and practices
Establish detailed process understanding to be able to understand team & client s prospective & add value
Innovate processes to introduce modern age technologies & solutions available
Participate in solution workshops and contribute to developing future state processes
Communicate clear instructions/ goals to team members & track/ report their progress
Minimum qualifications
Graduation in any stream (preferably Master s in Business Administration)
Good analytical and problem-solving skills
Good MI reporting skills (preferably exposure to tools like Power BI, QlikView etc.)
Ability to communicate verbally and through emails/phones with businesses
Proven ability to build effective working relationships with clients & internal stakeholders
Project Management and ability to manage multiple priorities
Positive attitude with a focus on continuous process improvement and an open mind to change
Highly motivated and committed
Passion for working with people & invest time in their grooming while continuously working on self-learning
Relevant experience in managing Insurance operations including but not limited to Customer Service, contact center, Mailroom & back-office operations (preferably Life/ Retirement Services)
Should have experience in Team Handling/ people facing role. Proven track record for managing 80+seasoned team members
Working with remote teams and keeping an engaged workforce
Strong client management skills to be able to work as a single point of contact for the client/ leadership group
Should have exposure in communicating (written/ verbal) with senior leadership in order to provide business updates
Life and Annuity Insurance knowledge and ability to understand and interpret problem in insurance processes (preferably Life/ Retirement Services)
Well versed with MS Excel, MS Word, MS PowerPoint
Ability to do root-cause analysis for process gaps highlighted & come with an action plan to remediate the cause
Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas
Ability to analyze data, derive fact-based insights & recommendations to improve current state
Should have project/ transition management experience
Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .
Employment Type: Full Time, Permanent
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What people at Genpact are saying
Rating based on 7 Vice President Operations
reviews
Anonymous · Operations
in Hyderabad / Secunderabad
Likes
Learning atmosphere
Dislikes
Nothing in particular
Read 7 reviewsVice President Operations salary at Genpact
reported by
70
employees
with 18-27
years exp.
₹30
L/yr - ₹93.9
L/yr
23%
more
than the average Vice President Operations Salary in India
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What Genpact employees are saying about work life
based on 30k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Genpact Benefits
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