Senior Manager, Requisition Management - Source To Pay

Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Are you the one we are looking for
Inviting applications for the role of Senior Manager, Requisition Management Source to Pay

In this role, you will be responsible for maintaining and updating content in Fusion for category cards, catalogs, preferred vendors, Smart forms, to ensure accurate content that is easily accessible to all our business partners.

Responsibilities
Collaborate with multiple teams as a leader of quantitative analysis and where you develop solutions that utilize the highest standards of analytical rigor and data integrity.
Analyze and solve business problems at their root. Perform analysis on weekly and monthly spend data, process inflow, requisition, and purchase order-related queries to identify root causes and work towards reducing the defect rate.
Build and manage key stakeholder relationships and adapt existing data and digital solutions/technologies e.g., RCA/ RPA Methodology development. Follow established methods on projects & drive operational controls for all projects and teams.
Run compliance checks on all free text PR (Purchase Requisition) incoming via Fusion; create POs post successful compliance checks
Create and maintain Buying Channels. Route PRs via approved Buying Channels (catalogs or Smart-forms) and preferred vendors
Handle inquiries from internal customers as well as from external vendors and delivering professional, helpful, high-quality service and assistance before, during, and after the customers requirements are met
Manage vendor relationships and building effective supply chain partnerships.
Perform QC/Auditing on the different Buying channels (BPA/CPA).
Supervise generic email box for incoming queries as well as resolving them as per the agreed SLAs.
Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes.
Follow-up with requesters/co-functional teams to provide quick resolutions.
Follow-up with suppliers/vendors whenever required.
Provide periodic updates to users/impacted parties on the status of the ticket/issue raised;
Transfer/raise/coordinate inquiries to appropriate teams for resolution
Find opportunities to improve or to streamline the process. Suggest and implement RPA solutions to improve RM/ PSD operations.
Proactively take action and identify Continuous Improvement opportunities.
Lead and manage multi-country, multi time zone procurement support desk and ensure that all the KM s / SLA s are met.
Deep Understanding of service desk operation.
Monitor employee performance and build a route map for individual career success. Hire and retain talent by closely working with HR and management.
Build a high-performance team.
Interact with higher management from the clients end, hence would require excellent problem solving, decision-making skills.
Qualifications we seek in you
Minimum qualifications
Relevant knowledge of Request to Pay process including knowledge on Process Order Processing, Buying Channel Creation and Maintenance and support desk.
Good analysis skills, comfortable with Excel, Tableau, Fusion Insights (Fusion Insights can be trained)
Process knowledge Requisition Management and Procurement Support Desk (e.g., capable of updating standard operating procedures)
Comfortable working with high-level instruction and can drive forward own tasks/work/projects/delegated responsibilities
Good relationship skills and can work with countries, Global Category Managers (GCM s), Network resources, and suppliers to drive require outcomes
Good Stakeholder Relationship Management focus (both Internal / External). Strong interpersonal skills including written and oral communication skills
Excellent Microsoft Office skills, including working knowledge of Excel
Problem-solving ability and passion for big data
Good communication and data presentation skills
Preferred qualifications
Working experience on Oracle Fusion or Ariba
Exposure to Catalogue Admin activities & P2P cycle

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on X, Facebook, LinkedIn, and YouTube.