Technical Associate - Service Desk

Inviting applications for the role of Technical Associate Service Desk
Responsibilities

Ensure the 24/7/365 availability of all systems, applications, and infrastructure.
Understanding of IT processes and procedures and willingness to follow them.
Provisioning, De-provisioning & maintaining Active Directory user accounts on multiple domains
Provisioning and maintaining Active directory security Groups
Provisioning, De-provisioning & maintaining service accounts
Provision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync
Manage and implement active directory standards including object name, object creation (import/export functions) and all group policy design
Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.
Run reports via Active Directory
Ability to speak to a non-technical audience about technical problems
Knowledge and experience within ServiceNow/Salesforce and the ability to run reports within ServiceNow
Knowledge and experience of customer service practices
Willing to work in rotational shifts as per customer requirement

Qualifications we seek in you
Minimum Qualifications / Skills

Minimum experience in IT or similar domain.
Good communication skills
Should have understanding of below Technical Skills
Basic Networking
Active Directory
ServiceNow
Service Request Management
O365 Tools
PC/Laptop

Preferred Qualifications/ Skills

Minimum experience in IT or similar domain.
Good communication skills
Should have understanding of below Technical Skills
Basic Networking
Active Directory
ServiceNow
Service Request Management
O365 Tools
PC/Laptop