Genpact Virtual drive For Order To cash- Gurugram on 24th Jan

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Genpact Virtual Drive for the Role of ORDER TO CASH 24th Jan 2025

Job Location : Gurugram

Drive Date : 24th Jan 2025

MS Teams Id : 448 108 940 407

Passcode: UD63uv2G

Timings : 2:00 PM to 3:30 PM

Work Module : WFO

Shifts : Flexible with any shifts

Only Immediate Joiners are preferred.

Note* The interview would be happening on MS Teams app. Kindly download the app to join the meeting

Responsibilities

In this role, you will be responsible for all the activities related to I2C domain.

• Manage the OTC portfolio and maintain strong customer relations & business acumen.
• Will be responsible for end-to-end Deduction process harmonization, streamlining and automation while ensuring process quality and adherence.
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.
• Ensure team productivity trackers, Accuracy trackers are maintained, reviewed and appropriate actions are taken to generated over all process efficiencies.
• To measures for improving overall accuracy standards of the team by performing RCA analysis steps.
• Managing Process SLA/KPI through regular tracking and guidance to the team.
• Lead the SLA/KPI Governance and ensure process are managed well to meet the process metrics.
• Understanding of industry best practices to inculcate best practices in the team to drive effective processes.
• Responsible for Goals setting of the resources, monthly 1-0-1 with the team to guide, coach to enhance the performance of the team.
• Coach and develop team members: hire, assess, monthly performance evaluation of the team to keep guiding and aligning them to business goal as well as improving individuals performance.
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.
• Daily work-allocation & Day-end status reporting to all stakeholders
• Deliver the required data for audit purposes.
• Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards.
• Making the accounting process controls established through the internal policies.
• Team management & negotiation skills. Must have a Problem-solving attitude.
• Support team priorities and initiatives and effectively manage workload.
• Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership.
• Administrate and enforce deduction management and trade payment policies.
• Communicate and follow up effectively with cross-functional team members, including Sales, Key Account Managers, OS&D, Logistics, Customer Service and Cash Applications.
• Evaluate existing deductions management processes and propose solutions to improve the capture and resolution of deductions.
• Constantly to interact with clients for their feedback and support them wherever required. Ready to support any time at various locations as per clients expectation.
• Manage Order to Cash related to dispute management, implement & adhere to strategies.
• Interaction with end customers via Calls and Emails for collecting pass due amounts.
• Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls.
• Lead and participate in conference calls with Country / Regional Financial Managers.
• Interact with local/country/regional Finance, Credit Controller, Field engineers etc. as required.
• Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)
• Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA opportunities.
• Confirm that proper escalation procedures are followed according to established business practices.
• SOP (Standard Operating Procedures) creation and update

Qualifications we seek in you!

Minimum Qualifications / Skills

• B.Com Graduation
• Relevant experience in Invoice to Cash

Preferred Qualifications/ Skills

• Very Good Written and Verbal Communication skills
• Proficient in MS Office applications, especially in MS excel

Note* Please carry your e-aadhar card with you during the interview.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.