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Genpact

Compare

3.8

based on 30.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

2208 Genpact Jobs

Process Associate - IT Support Center

Headstrong (GENPACT)

3.8

based on 30.7k Reviews

0-3 years

₹ 1 - 6.5L/yr (AmbitionBox estimate)

Hyderabad / Secunderabad

1 vacancy

Process Associate - IT Support Center

Genpact

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Adobe Customer Service IT Support Identity Access Management Service Desk CCTV Monitoring

+ 2 more

Job Description

Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate - IT Support Center

Responsibilities

24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)

Provide Incident, query and service request management and monitoring (incl. escalation)

Initial remote desktop support, user access management, password reset, Windows and OS support, etc.

Review and Maintain internal Service Desk Support/knowledge Base

Implement and Maintain self-service/self-help resources and services

Report on known outage and service impacts

Qualifications we seek in you

Minimum Qualifications / Skills

Must have a technology and service desk background

Graduate in any stream

ITIL certification

Multitasking skills.

Ability to pay attention to detail.

Preferred Qualifications/ Skills

Good communication skills

Familiar with ITIL framework.

Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.

Beginning to intermediate knowledge of installation and troubleshooting of the following software suites Adobe, Microsoft Office and other productivity suites.

Expertise in Active Directory administration, including creation of domain/exchange accounts.

Excellent troubleshooting skills.

Good interpersonal skills and attention to customer service.

Ability to work effectively in a fast-paced environment.

Ability to communicate effectively.

Ability to effectively prioritize incidents and service requests.

Ability to work in flexible hours based on business demands and on-call support in off business hours and on weekends, as necessary.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on X, Facebook, LinkedIn, and YouTube.

Employment Type: Full Time, Permanent

Read full job description

Genpact Interview Questions & Tips

Prepare for Genpact Process Associate roles with real interview advice

What people at Genpact are saying

4.0

Rating based on 6.2k Process Associate reviews

Anonymous · BFSI, Investments & Trading in Noida

Likes

Quite job security comparison to other companies.

Dislikes

Companies culture depends on Manager's behaviour and they don't value employees concerns. The lower your position is the lead your concerns will be valued. Managers don't treat everyone equally. Their on paper value rules for employees are far away than floor reality.

Salary - Poor

+4 more

Read 6.2k Process Associate reviews

Process Associate salary at Genpact

reported by 28k employees

₹0.8 L/yr - ₹6.5 L/yr

6% more than the average Process Associate Salary in India

View more details

What Genpact employees are saying about work life

based on 30.7k employees

61%

84%

70%

58%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Genpact Hyderabad / Secunderabad Office Locations

View all

Hyderabad / Secunderabad (3)

Hyderabad Office

Hyderabad-Gachibowli SEZ: 3rd & 4th Floor, Block 2 DLF Cyber city, Plot No. 129-132, Opp. A.P.H.B. Colony, Gachibowli, Hyderabad. Hyderabad
500019

Hyderabad Office

Hyderabad-Pocharam: GENPACT, 4th, 5th & 6th Floors, Building 8, Raheja Mind Space, Pocharam, Ranga Reddy, Secunderabad, Telangana. Hyderabad
500088